Frequently asked questions

Yes. Travellers can request quotations without an obligation to book unless otherwise stated for a particular service.

Where multiple suitable operators are available, you may receive different proposals, allowing you to compare itineraries, accommodation, inclusions and prices before making your decision.

Operators listed as Verified Safari Operators undergo a verification process based on documentation and information required by Safari Market Place.

Verification may include business registration, tourism licences where applicable, contact details and other relevant business credentials.

Verification does not replace the traveller’s responsibility to review the operator’s specific booking conditions and itinerary before confirming a trip.

Yes. Most African safaris can be customised according to your preferred destination, travel dates, accommodation level, budget, interests and group size.

You can request experiences such as:

• Wildlife safaris
• Great Migration safaris
• Gorilla trekking
• Honeymoon safaris
• Family safaris
• Photography safaris
• Luxury safaris
• Budget safaris
• Cultural experiences
• Bush & Beach holidays

Inclusions vary between operators and packages. Your quotation should clearly indicate what is included and excluded.

Depending on the itinerary, inclusions may cover accommodation, meals, airport transfers, safari vehicles, professional guides, park fees, excursions and other services.

Always review your final quotation before making payment.

Only where specifically stated in the quotation or package. Some packages may include domestic or regional flights while international flights may be quoted separately.

Once you select your preferred itinerary or operator, you will receive the applicable booking instructions, payment requirements and Terms & Conditions. A booking is considered confirmed only after the required payment has been received and confirmation has been issued.

Deposit requirements vary depending on the operator, accommodation, airline and other suppliers involved. The applicable deposit and final payment deadline will be clearly communicated before you confirm your booking.

Available payment methods will be displayed or communicated during the booking process. These may include bank transfer, card payment, mobile payment or other approved payment channels.

Travellers should only make payments through payment methods officially provided or approved for their booking.

Where Safari Market Place offers a product or service identified as Booking Protection, the specific protection, eligibility requirements, exclusions and claim procedures will be clearly stated before purchase.

Booking Protection should not be interpreted as a universal guarantee covering every booking or circumstance unless expressly stated.

Cancellation charges depend on the booking conditions applicable to your reservation.

Hotels, airlines, park authorities, tour operators and other suppliers may have different cancellation policies. Some services may be non-refundable once confirmed.

Please review the cancellation terms provided with your booking before making payment.

The applicable operator and supplier terms will determine whether you are entitled to an alternative arrangement, credit or refund.

Safari Market Place will assist with communication and resolution where the booking was facilitated through the platform, subject to the applicable Terms & Conditions.

Travel insurance is strongly recommended. Travellers should consider comprehensive insurance covering medical emergencies, evacuation, trip cancellation or interruption, baggage loss and other risks relevant to their journey.

Unless visa assistance is specifically included in your booking, travellers are responsible for ensuring that they have valid passports, visas, vaccinations, permits and other documents required for travel.

Entry requirements can change, so travellers should verify the latest requirements before departure.

Prices are subject to availability and may change until a booking is confirmed. Changes in park fees, government taxes, exchange rates, airline fares, fuel costs or supplier rates may affect the final price where permitted under the applicable booking conditions.

Eligible businesses may include licensed or legally established:

• Safari and tour operators
• Destination Management Companies (DMCs)
• Hotels, lodges and camps
• Activity and excursion providers
• Transport providers
• Professional guides
• Other approved tourism suppliers

Create a supplier profile and submit the required company information and supporting documentation. Safari Market Place will review the information before granting verified status where the applicable requirements have been met.

Depending on your country and type of business, documents may include:

• Certificate of incorporation or business registration
• Tourism licence
• Tax registration
• Business contact information
• Insurance documentation where applicable
• Bank/payment information
• Company profile
• Other regulatory or verification documents

Yes. Approved accommodation partners may be able to list properties, room categories, rates, special offers, availability and other relevant inventory, subject to the platform’s supplier conditions and available functionality.

Yes. Approved operators can list eligible safari packages, tours and experiences, subject to Safari Market Place’s listing standards and Terms & Conditions.

Applicable subscription, listing, lead, commission, transaction or other commercial fees will be communicated to operators before they activate the relevant paid service.

The responsibilities of Safari Market Place and the participating operator will depend on how the booking is made.

Operators remain responsible for accurately describing and delivering the travel services they offer, while Safari Market Place provides the marketplace technology and associated platform services.

Unless expressly stated otherwise, the operator or supplier named on the confirmed booking is responsible for delivering the contracted travel service.

Safari Market Place is responsible for the services it expressly agrees to provide as the marketplace/platform.

Yes. Safari Market Place may suspend or remove operators or listings that breach platform rules, provide misleading information, receive serious substantiated complaints, fail verification requirements or otherwise compromise traveller safety or marketplace integrity.

First contact the operator or supplier responsible for your booking so they have an opportunity to resolve the issue immediately.

If the issue cannot be resolved, contact Safari Market Place through the official support channels shown on the website and provide your booking reference and details of the problem.

You can contact us through the official contact information, enquiry form, WhatsApp or support channels published on the Safari Market Place website.